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POST DATE 8/14/2018
END DATE 9/5/2018

EmployBridge Atlanta, GA

Location
Atlanta, GA
AJE Ref #
582482374
Job Classification
Full Time
Job Type
Regular
Company Ref #
5000400061506
Experience
Entry Level (0 - 2 years)

JOB DESCRIPTION

What are we looking for?
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Who are we?
At EmployBridge, our goal is to be the best provider of talent for the logistics industry. Logistics staffing is all we do, and this focus allows us to deliver a level of service to our customers that our more traditional staffing competitors can't match. In the past five years we've recorded more than 55 million man-hours in warehouses and distribution centers. With more than 50 locations nationwide, we're the country's largest logistics staffing specialists.


Responsibilities
* Serving as the first point of contact for our branches seeking technical assistance over the phone or email
* Performing remote troubleshooting through diagnostic techniques and pertinent questions
* Determining the best solution based on the issue and details provided by customers
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Record events and problems and their resolution in logs
* Follow-up and update customer status and information
* Pass on any feedback or suggestions by customers to the appropriate internal team
* Identify and suggest possible improvements on procedures
Requirements
* Proven experience as a help desk technician or other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer-oriented and cool-tempered
* Must live in the eastern time zone




EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our nearly 600 branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates to delivering expertise in risk management and on-site services. Our reporting and technical solutions have no equal in the industry.

EmployBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Who is EmployBridge?
We have an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, Staffing Solutions, Employment Plus, Resource Accounting, Personnel One, MedicalSolutions, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

We are growing and always searching for potential team members who share our values, want to make a difference, and thrive in challenging environments. We have built a work environment that is team oriented, financially rewarding, innovative and fun. We consistently promote from within and offer career paths that keep our employees engaged. Opportunities are local and nationwide!

What do we value?
There are five fundamental values upon which EmployBridge operates- Honesty, Integrity, Maturity, Family First, and Passion. At EmployBridge, we don't just talk about our values, we live them.

What do we offer?
EmployBridge offers a competitive benefits package, which includes: comprehensive Health coverage including Medical/Dental/Vision and prescription drug benefits, 401(k), paid time off and holidays, flexible spending accounts, and a wellness program.

* Proven experience as a help desk technician or other customer support role
* Tech savvy with working knowledge of office automation products, databases and remote control
* Good understanding of computer systems, mobile devices and other tech products
* Ability to diagnose and resolve basic technical issues
* Proficiency in English
* Excellent communication skills
* Customer-oriented and cool-tempered
* Must live in the eastern time zone

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled