Spanish Speaking IVR - Technical Project/Program Manager II

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POST DATE 8/11/2018
END DATE 8/17/2018

Sprint Norcross, GA

Company
Sprint
Location
Norcross, GA
AJE Ref #
582474124
Job Classification
Full Time
Job Type
Regular
Company Ref #
245649BR
Experience
Mid-Career (2 - 15 years)
Education
High School Diploma or GED

JOB DESCRIPTION

Job Summary

Manages all aspects of diverse, medium to moderately complex technical projects, including project planning, execution, timing, functionality, quality, and cost. Utilizes expertise and leadership skills to direct team members and to resolve issues to ensure project goals and requirements are met. Communicates with end-users to provide timely and accurate information and status updates.
Must be bi-lingual fluent in Spanish/EnglishManages all aspects of diverse, medium to moderately complex Speech and DTMF IVR design/customer experience projects, including project planning, execution, timing, functionality, quality and cost.Utilizes expertise and leadership skills to direct team members and to resolve issues to ensure project goals and requirements are met.Communicates with end-users to provide timely and accurate information and status updates. Projects involve multiple disciplines in the Speech and DTMF IVR function.Able to review and discuss complex requirements with business units and IT and relate them to Speech and DTMF IVR design solutions to IVR coding specifications.Able to complete complex testing of design and identify issues and solutions to coding that is not meeting design specifications or customer experience expectations.Serve as an advocate for the business to make sure business needs are met by the functional/technical design.Able to review data output from IVR analysis to determine next step solutions for design improvements.Must be able to evaluate new technology solutions, gather business requirements associated to new technology and work with team to create IVR design solutions.Will be required to review call flow to identify testing and production data to complete 100% testing validation.Support Research on Production Issues and identify solutions when necessary.Open to filling in other locations.
Basic Qualifications
Bachelor's degree and two years related work experience or six years related work experience post high schoolTwo years experience managing technical projectsOne year experience with reporting and budgets
Preferred Qualifications
Must be bi-lingual fluent in Spanish/EnglishExperience managing IVR technical design projects and testing.Knowledge in Visio IVR design solutions and technical knowledge of how IVRs are coded.Prefer Experience in Speech Solutions, Voice Biometrics, Omni-channel, or Visual IVR.
At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives. Are you ready for the big time?
Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law.Equal Opportunity Employer/Disability/Protected Veterans.

Metro Area

US-GA-Atlanta, US-KS-Overland Park


Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued. Sprint reviews applications for employment without regard to the applicant's race, religion, color, creed, gender/sex, gender identity, national origin, genetic information, ancestry, age, citizenship, marital status, sexual orientation, protected veteran status, disability or any other classification protected by Federal, state or local law. Sprint is a background screening, drug-free workplace.


Equal Opportunity Employer/Disability/Protected Veterans



If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to careers@sprint.com or by faxing your request to 913-523-9980.



'Applicants have rights under Federal Employment Laws' Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; Supplemental Equal Employment Opportunity (EEO) is the Law Poster; Employee Polygraph Protection Act (EPPA) Poster; Pay Transparency Notice Poster; and the Philadelphia's Fair Change Hiring Law Poster.

Overview

We help people get better every day. We believe mobile connectivity is the most powerful enabler of progress in the world today. Connectivity helps bring families and friends more closely together, children to get a better education and businesses to be more productive. At Sprint, we help our customers make these connections, allowing them to do more, strive for more and enjoy life to the fullest.

Company Size:
10,000+ Employees
Industry
Telecommunications
Founded:
1899
Social Media:
Headquarters:
6200 Sprint Pkwy
Overland Park, KS 66251

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